Privacy Policy — How ngsbahis Collects, Uses & Protects Your Data

1 Data We Collect

ngsbahis collects personal data through several channels: directly from you when you register and use the platform, automatically through your device and browser as you interact with our services, and in limited circumstances from trusted third-party partners such as payment processors and identity verification providers.

The categories of personal data we collect are as follows:

Special Category Data: ngsbahis does not intentionally collect special category personal data (as defined under applicable data protection law) such as health information, political opinions, or religious beliefs. If any such data is inadvertently disclosed during a customer support interaction, it will not be processed further and will be deleted promptly.

Data About Minors: The ngsbahis platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from an individual under 18, we will take immediate steps to delete that data and close the associated account.

2 How We Use Your Data

ngsbahis processes your personal data only for lawful, specified, and transparent purposes. The legal bases we rely upon for processing are: (a) contractual necessity — processing required to deliver the services you have signed up for; (b) legal obligation — processing required to comply with applicable laws including anti-money-laundering, KYC, and responsible gaming regulations; (c) legitimate interests — processing that is necessary for our reasonable business interests where those interests are not overridden by your rights; and (d) consent — where we have obtained your explicit opt-in for a specific processing activity such as promotional communications.

The specific purposes for which we use your personal data are set out below:

• Account Management: To create, maintain, and administer your ngsbahis player account, including processing your registration, verifying your identity, managing your account settings, and handling account closure requests.
• Service Delivery: To enable you to place sports bets, play casino games, participate in promotions and tournaments, and use all features of the ngsbahis platform.
• Payment Processing: To process your deposit and withdrawal requests via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and bank transfer channels; to detect and prevent payment fraud; and to maintain accurate financial records.
• Identity Verification (KYC): To verify your identity and age before processing your first withdrawal; to satisfy our obligations under applicable anti-money-laundering and know-your-customer regulations; and to screen against sanctions and politically exposed persons (PEP) lists.
• Responsible Gaming: To implement and enforce the responsible gaming tools you set (deposit limits, loss limits, session reminders, self-exclusion); to monitor your gaming behaviour for indicators of problem gambling; and to communicate with you regarding responsible gaming resources where appropriate.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, bonus abuse, and other prohibited conduct; to protect the integrity of our platform and the security of all player accounts.
• Legal Compliance: To comply with applicable laws, regulations, court orders, and requests from competent authorities, including reporting obligations under anti-money-laundering legislation.
• Customer Support: To respond to your support enquiries, complaints, and feedback; to maintain a record of your support history for quality assurance purposes.
• Marketing Communications: To send you promotional offers, bonus notifications, and relevant product updates via email or SMS — but only where you have opted in to receive such communications. You may withdraw your consent at any time by contacting support@ngsbahis.
• Platform Improvement: To analyse aggregated usage data to improve the performance, features, and user experience of the ngsbahis platform. This analysis uses pseudonymised or anonymised data wherever possible.

ngsbahis will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or establishing a separate lawful basis for the new processing activity.

3 Data Sharing & Third Parties

ngsbahis does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We share your data only in the limited circumstances described below, and only to the extent strictly necessary for each purpose.

• Payment Service Providers: We share financial data with our payment partners — including bKash, Nagad, Rocket, Upay, Visa, and Mastercard — to process your deposit and withdrawal transactions. These providers are bound by their own data protection obligations and are contractually prohibited from using your data for any purpose other than processing the relevant transaction.
• Identity Verification Providers: We use regulated third-party KYC and identity verification services to cross-check the identity documents you submit during account verification. These providers process your data solely for the purpose of verifying your identity and are contractually required to maintain strict data security standards.
• Game Software Providers: The casino games available on ngsbahis are powered by licensed third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may process limited technical data (such as game session identifiers) to deliver their games. They do not receive your full personal profile.
• Fraud Prevention and AML Services: We may share data with specialist fraud detection and anti-money-laundering screening providers to fulfil our legal obligations and protect the platform from financial crime.
• Regulatory and Legal Authorities: ngsbahis will disclose personal data to competent regulatory authorities, law enforcement agencies, or courts where required to do so by applicable law, by a valid court order, or in connection with a bona fide investigation into suspected financial crime or other serious illegal activity.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of ngsbahis's business, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer via a prominent notice on the ngsbahis website and, where required by law, given the opportunity to object.

All third-party data processors engaged by ngsbahis are required to enter into a data processing agreement committing them to process your personal data solely on our documented instructions, to maintain appropriate technical and organisational security measures, and to delete or return your data upon termination of their engagement.

4 Cookies & Tracking Technologies

ngsbahis uses cookies and similar tracking technologies (collectively "cookies") to deliver, personalise, and improve the platform experience. A cookie is a small text file placed on your device by a website you visit. Cookies help us remember your preferences, keep you logged in across sessions, and understand how players use the platform so we can make it better.

The cookies used on ngsbahis fall into the following categories:

Managing Cookies: You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies at any time. However, disabling strictly necessary cookies will impair the functionality of the ngsbahis platform and may prevent you from logging in or completing transactions. For guidance on managing cookies in your specific browser, refer to your browser's help documentation.

ngsbahis does not use third-party advertising cookies or cross-site tracking technologies for the purpose of serving behavioural advertising on external websites.

5 Data Security

ngsbahis takes the security of your personal data seriously and implements a comprehensive set of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure.

Our security measures include, but are not limited to:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the ngsbahis platform is encrypted using industry-standard 256-bit SSL/TLS protocols. This ensures that your account credentials, financial data, and personal information cannot be intercepted in transit.
• Data Encryption at Rest: Sensitive personal data — including identity verification documents and financial records — is stored in encrypted form on secure servers. Encryption keys are managed under strict access controls.
• Access Controls: Access to personal data within ngsbahis is restricted to authorised personnel who have a genuine need to access it as part of their job function. All internal access is logged and subject to regular audit.
• Two-Factor Authentication: Internal systems containing player data are protected by multi-factor authentication requirements for all staff accounts.
• Penetration Testing and Vulnerability Management: ngsbahis conducts regular security assessments, including penetration testing, to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: ngsbahis maintains a documented data breach response procedure. In the event of a security incident that poses a risk to your personal data, we will notify affected players and, where required by applicable law, report the incident to the relevant supervisory authority within the legally required timeframe.

While ngsbahis implements robust security measures, no online system can be guaranteed to be 100% secure. You also bear responsibility for the security of your account by choosing a strong, unique password and keeping your login credentials confidential. If you suspect that your ngsbahis account has been compromised, please contact support@ngsbahis immediately.

6 Data Retention

ngsbahis retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to maintain accurate business records, and to comply with our legal and regulatory obligations. The retention periods we apply are determined by the nature of the data and the purpose for which it is processed.

The principal retention periods applied by ngsbahis are as follows:

• Active Account Data: Personal data associated with an active ngsbahis account is retained for the full duration of the account's existence and for a period of five years following permanent account closure. This reflects our obligation to maintain records under applicable anti-money-laundering legislation.
• Financial Transaction Records: Records of all deposits, withdrawals, and associated payment data are retained for a minimum of five years from the date of each transaction to comply with financial record-keeping requirements.
• KYC Verification Documents: Identity verification documents (including copies of National ID, passport, and proof of address) are retained for five years following account closure or the date of the verification, whichever is later.
• Customer Support Records: Correspondence and chat transcripts relating to support interactions are retained for two years from the date of each interaction, or longer if the interaction relates to an ongoing dispute, complaint, or investigation.
• Marketing Consent Records: Records of your consent to receive marketing communications are retained for the duration of your account and for two years following withdrawal of consent, to demonstrate compliance with applicable marketing regulations.
• Technical and Usage Logs: Server logs, security logs, and usage analytics data are retained for up to 12 months in identifiable form, after which they may be retained in anonymised aggregate form indefinitely for statistical analysis.

When the applicable retention period expires, personal data is securely deleted or irreversibly anonymised in accordance with ngsbahis's data destruction procedures. Where data cannot immediately be deleted due to an ongoing legal hold, dispute, or investigation, it is quarantined and processed only to the extent necessary for the relevant legal purpose.

7 Your Data Rights

As a data subject, you have a number of rights in relation to the personal data that ngsbahis holds about you. ngsbahis is committed to honouring these rights and will respond to all verified data rights requests within a reasonable timeframe, and in any event within 30 days of receipt of your request. All requests should be submitted to support@ngsbahis with the subject line "Data Rights Request".

Your data rights are as follows:

• Right of Access: You have the right to request a copy of the personal data that ngsbahis holds about you, together with information about how that data is being used. This is sometimes called a Subject Access Request (SAR). We will provide this information in a commonly used electronic format free of charge, subject to identity verification.
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update many details directly through your ngsbahis account settings panel. For data that cannot be self-updated (such as identity verification records), please contact our support team.
• Right to Erasure: In certain circumstances, you have the right to request that we delete your personal data. This right is not absolute — it is subject to overriding considerations such as our legal obligation to retain financial and KYC records for the statutory retention period. Where a deletion request cannot be fulfilled in full, we will explain which data must be retained and why.
• Right to Restriction of Processing: You may request that we temporarily restrict the processing of your personal data in certain circumstances, such as while the accuracy of data you have contested is being verified, or where you have objected to processing pending determination of whether our legitimate interests override your rights.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that we transmit that data directly to another controller where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on our legitimate interests. You also have an unconditional right to object to the processing of your personal data for direct marketing purposes at any time.
• Rights Related to Automated Decision-Making: ngsbahis may use automated systems to detect fraud, assess bonus eligibility, or flag responsible gaming concerns. Where a significant decision affecting you is made solely by automated means, you have the right to request human review of that decision.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

To exercise any of the rights listed above, please contact our data protection team at support@ngsbahis. We may ask you to verify your identity before processing your request. This is to protect your data and ensure that we do not disclose it to an unauthorised person.

8 Policy Updates & Contact

ngsbahis reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. When material changes are made to this policy, we will notify registered players by email to the address registered on their ngsbahis account and/or by displaying a prominent notice on the ngsbahis website.

The updated Privacy Policy will display the revised effective date at the top of the document. Your continued use of the ngsbahis platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you should discontinue use of the platform and contact us to request account closure.

We encourage all players to review this Privacy Policy periodically to stay informed about how ngsbahis protects your personal data. Archived versions of previous Privacy Policy documents are available upon request by contacting support@ngsbahis.

Contact Details: All data protection enquiries, subject access requests, and data rights exercises should be directed to the ngsbahis data protection team. The team is available 24 hours a day, seven days a week, and aims to acknowledge all data-related correspondence within one business day and to provide a substantive response within 30 calendar days.

Data Protection Contact: support@ngsbahis